Contact us if you are not able to find answers to your questions. We are available 24/7.*. We are committed to meeting your service expectations. Contact Member Services. One team delivering an end-to-end solution on a single platform. Find the image of the card you want to activate and click the 'Activate Card' button. New law brings exciting benefits for your HSA, FSA and HRA {See the latest updates} COVID-19 and your Commuter Benefits . Don’t think of it as money deducted from your paycheck—think of it as money added to your wallet. What is a dependent care flexible spend account? No. Your service contact and experience will remain the same. We are currently evaluating our services and technology platforms to provide you with the best experience possible. The deal was finalized and HealthEquity and WageWorks officially became one company on August 30, 2019. 6. We will notify you of any changes going forward regarding account access. Easy-to-use, self-service tools for employees and simple administration for you. DRAPER, Utah--(BUSINESS WIRE)--Apr. How should I access my account? We’ll help configure business rules, establish data exchange protocols, develop a communication plan and manage go-live. Yes. See the latest FSA and DCFSA rule changes and, HealthEquity and WageWorks Have Combined to Create, New law brings exciting benefits for your HSA, FSA and HRA, Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Benefit Enrollment, Eligibility and Direct Billing, Seattle Ordinance Requires Commuter Benefits for Employees, WageWorks Launches Preferred Broker Program, WageWorks Shares Legislative Insights, Busts Health Savings Account Myths at Key Industry Events. Announces $80-100 Million Investment in Remarkable Service. © 2002-2021 HealthEquity, Inc. All rights reserved |. You will not have any immediate changes or disruption to your account(s) or service. Healthcare is changing fast, and there are new ways for you to benefit. The value we place on delivering remarkable service, above and beyond what others expect. You will be notified of any changes before they occur. If receiving referral fee payments, you can view/print quarterly statements. Using the HealthEquity member portal, you can check your balance, review transactions, view insurance claims, invest in mutual funds, pay providers and submit for reimbursement. Can I still access my account at WageWorks? Members will continue to access both accounts through their HealthEquity and WageWorks portals. Sydney Issacs Abernathy MacGregor 713-999-5104 sri@abmac.com. Use single sign-on access to employer portals. Your benefit(s) under WageWorks will remain in place as we begin introducing HealthEquity to you, our valued member. Every hour every day; 866.346.5800; Submit a question Submit a question Customized reimbursement for anything from fitness to travel to smoking cessation. You will continue using your HealthEquity or WageWorks debit card. Do I still contact the same member services? HealthEquity and WageWorks Have Combined to Create. Enter / Verify Contact Info. Combining HealthEquity, one of the largest HSA providers and WageWorks the leading provider of FSA and HRAs allows us to provide an end-to-end platform to help you spend smarter while saving for healthcare now and into retirement. You can also make your monthly premium payment online via debit/credit card or ACH bank transfer. Flexibility without extra fees, giving users options to save and spend how they wish. FSA FSA FSA HSA HSA HSA. For Benefits Advisors One partner. Members will continue using their current HealthEquity or WageWorks debit card. From the 'My Account' tab of the member portal, select 'Manage Cards.' If you are unsure of your login credentials, please contact member services for assistance at the phone number located on the back of your HealthEquity debit card. Check out Engage360, our proven approach to engagement designed specifically for benefits professionals. Will my Open Enrollment (OE) 2020 be impacted by the acquisition? Will customer service phone numbers stay the same? You can use an FSA to save on average 30 percent 1 on healthcare costs. A DCFSA is an account that lets you use pre-tax dollars to pay for eligible dependent care expenses. US-based benefits experts available live, every hour of every day. Although the deal is done, you will not see any disruption or changes in your service in the near term. In the near term, you will not have any changes or disruption to your account(s) or service. We will notify well in advance if any debit card changes occur. You will continue accessing your benefits through either the WageWorks or HealthEquity customer portals. You will be notified of any changes before they occur. A WageWorks® Health Savings Account (HSA) is like a 401(k) for healthcare. Strong privacy protections benchmarked against industry standards. Convenient payment choices and a $500 carryover to drive up adoption. A remarkable benefits partner . For now, all customer service phone numbers will remain the same. Migration timelines will be determined once we have completed a thorough evaluation of all our platforms and what is required for migration onto or off of those various platforms. You will continue with the same fee structure you have currently. Where will the primary service center be located? What is the future for service delivery by the combined companies? Benchmark against industry peers. Stay tuned for updates. The Investor Relations website contains information about Healthequity Inc.'s business for stockholders, potential investors, and financial analysts. We will share additional information about how you will access your benefits well in advance of any changes. Language Assistance/Non-Discrimination Notice, Asistencia de Idiomas/Aviso de no Discriminación. I am a Broker, Attention Employers: COVID relief is now available. Gain visibility into program effectiveness. If solely used for reimbursement, account verification is not required. You will continue accessing your account through either the WageWorks or HealthEquity portals. 7. FSAs are tax-advantaged accounts that let you use pre-tax dollars to pay for eligible medical expenses. 4. Get the intelligence you need to make a difference for your people. Message Member Services. If you will be contributing from this account, HealthEquity will first need to verify your account. Your employees will continue to contact either WageWorks or HealthEquity member services. HealthEquity. You can continue accessing your account as usual through separate portals as you do now. WageWorks makes it easy to find the answer with our Frequently Asked Questions (FAQs). A remarkable benefits partner. Register as a broker now. HealthEquity and Wageworks A remarkable benefits partner. Education that helps families spend less today and save more for tomorrow. Media Contact Stephanie Sonoda 801-727-1243 pr@healthequity.com. You will be able to access your account as usual. You will be notified well in advance if any debit card changes occur. Yes. Will fees associated with my account change? HealthEquity completed its acquisition of WageWorks on August 30, 2019. There will not be any changes to the benefits or services clients and participants currently receive today as a result of the acquisition. I am an Employee The CARES Act . HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to help working families connect health and wealth. You will continue to contact HealthEquity or WageWorks for account assistance. If you cannot find the answer, please call us at 877-WageWorks (877-924-3967) or utilize the Live Chat function within your participant portal. HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to … * Important message: When accessing this site for the first time, you will be required to complete our registration process. Although the deal is done, you will not see any disruption or changes in your service in the near term. No. WageWorks Media Contact: Elizabeth Anderson WageWorks, Inc. 972.984.0800 Elizabeth.Anderson@Wageworks.com. Back to Top. HealthEquity has a service center based in Utah and WageWorks has service centers in Tempe, Irving, Milwaukee and Louisville. We will notify you and your employees of any changes going forward regarding account access. ONE PARTNER. No. To do so, visit mybenefits.wageworks.com and complete the registration process. The Company accelerated its integration efforts and achieved its previously stated goal of $50 million in run rate synergies by the end of this second quarter, more than a year ahead of schedule. I would like to chat with someone about how to implement cost-savings strategies. Yes. You will continue to work with your current contact at either HealthEquity or WageWorks. We believe that combining HealthEquity and WageWorks will allow us to provide an enhanced and innovative solution for your employees and give you greater choice and peace of mind. If you have previously used other websites, you must complete this registration process for security purposes.. You are entering a private portion of the website. Will my employees have the same member services contact number? HealthEquity helps you make your HSA easy to use. The Health Savings Score™ officially launches, delivering a first-of-its-kind analytics tool to help organizations maximize HSA utilization. Only HealthEquity delivers the integrated solutions you need to simplify benefits and truly impact people’s lives. Together, we look forward to serving our combined employer clients through our HSA, FSA, HRA, COBRA, Direct bill, commuter, fitness and education reimbursement programs. No. For now, all customer service phone numbers will remain the same. I have accounts at both companies. We will continue providing important updates on this site. Announces $80-100 Million Investment in Remarkable Service. TOTAL SOLUTION. The new combined company will now be able to provide retirement, fitness, and education reimbursement programs in addition to the consumer-directed benefits we already provide. 2019. Our top priority throughout the integration is to continue to deliver the remarkable service you expect from us and provide you more solutions from the combined organization. We are actively engaged in delivering the exemplary service and speed to resolution you expect. Select Username & Password. HealthEquity and WageWorks officially became one company August 30,2019. Will customer service phone numbers stay the same? Next. What is a Flexible spending Account? Our combined product portfolio will remain the same with HSAs, FSAs, HRAs, COBRA and commuter accounts. The location of our service centers will not change. Valid phone number is required. Call Member Services. We will provide more information as soon as it is available. Ready-to-use tools to help you make the most of your WageWorks benefits. Online member portal. Help your employees use their benefits to their full potential. Yes. We'll be happy to help you. Streamlined Onboarding. If you are a human, ignore this field. Continuously refine and optimize Exciting News! WageWorks integration and increased synergy target. Total solution. Identify opportunities for improvement. Combining HealthEquity, one of the largest HSA providers and WageWorks the leading provider of FSA and HRAs allows us to provide an end-to-end platform to help members spend smarter while saving for healthcare now and into retirement. Health Savings Accounts are an excellent way to lower health insurance costs and save for your future. We add to that foundation the talented team members and unique capabilities of WageWorks, a national leading provider of flexible spending, health reimbursement accounts (FSAs and HRAs), COBRA, direct billing, commuter, and fitness and education reimbursement programs. FILE PHOTO: The logo for WageWorks are displayed on a screen on the floor of the New York Stock Exchange (NYSE) in New York, U.S., May 21, 2018. January 28, 2021. Transaction would create the premier provider of HSAs and additional consumer-directed benefits. Confirm Profile & Preferences. Will clients or participants have to do anything to maintain their benefits or service? You can also call the card activation line at 866-296-2852. Our goal is to implement a coordinated service model for your accounts with one person acting as lead. We will share additional information about how you will access your benefits well in advance of any changes. 24/7/365 support. Flexible Spending Accounts. Health and Equity go hand in hand as we provide you with the tools to make it work. 866.346.5800. We invite you to review the frequently asked questions listed below. Current open enrollment plans will remain as scheduled. You will continue to work with your current contact at either HealthEquity or WageWorks. COM COM COM. Select Preferences. Yes. Introducing. Note: To complete these steps, you must have created a login for the HealthEquity member portal and have your card accessible. Enter / Verify Reimbursement Method. We have committed to invest $80 to $100 million over the next 2 to 3 years to ensure a remarkable experience. Combined with your company’s high-deductible health plan, a WageWorks HSA gives you an easy, safe way to lower your healthcare costs today while saving money for future healthcare expenses. 5. HealthEquity introduces 401(k) integrations to its product lineup. WageWorks is now a part of HealthEquity. HealthEquity and WageWorks have combined to create a new health savings and consumer-directed benefits partner for employers, benefits consultants, and health and retirement plan providers seeking to … For help with the broker portal, call us at 877.949.6727. Company Name* Please provide company name. The COVID-19 pandemic has been challenging for everyone, but it’s been especially difficult for working families, according to a new national omnibus survey from HealthEquity. The online member portal is a powerful tool that gives you access to all account management features. See our member response to COVID-19 Cares Act. That person will coordinate services and strategy with our other internal support teams like marketing, product development, contracts, etc. Download FAQs PDF. Read more…. 2020. The toll-free number for the COBRA Member Services team is 877.722.2667. HealthEquity and WageWorks. You will be notified of any changes before they occur. Do I still contact the same employer services? No. Right away, you’ll get a dedicated implementation manager to help guide you through the entire process. What if I have an account at both HealthEquity and WageWorks? Our Purple culture helped us become the nation’s largest independent custodian of health savings accounts (HSAs). *Excluding some holidays. Yes. Investor Relations Contact Richard Putnam 801-727-1209 rputnam@healthequity.com. Here is a list of healthcare forms, commuter forms, dependent care forms, COBRA forms, eligible expenses forms, and more. What if my employees have accounts at both HealthEquity and WageWorks? You will continue to access both accounts through your HealthEquity and WageWorks portals. Skip to content. HealthEquity acquires WageWorks in a bid to bring a Total Solution of integrated benefits to more employers in more markets. The HealthEquity Health Savings Score helps organizations track, measure and optimize member health savings. I am an Employer No. Phone: 800.950.0105: Fax claims: 877.782.8889: Email claims claims@takecareclaims.com: Postal mail claims: take care by WageWorks PO Box 14054 Lexington, KY 40512: Website for employers and employees: takecareWageWorks.com Yes. DRAPER, Utah, Aug. 30, 2019 (GLOBE NEWSWIRE) -- HealthEquity, Inc. (NASDAQ: HQY) ("HealthEquity" or the “Company”) today completed its acquisition of WageWorks, Inc., (NYSE: WAGE) (“WageWorks”), to become a leading administrator of health savings accounts (“HSAs”) and complementary consumer-directed benefits … Enter your bank account’s routing number, account number, financial institution name and indicate how the account will be used. New law brings exciting benefits for your HSA easy to find answers your. Right away, you ’ ll help configure business rules, establish data exchange protocols, develop a plan. Under WageWorks will remain the same updates } COVID-19 and your Commuter benefits and WageWorks officially became company! 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